Abbott Toxicology replaced its manual processes with a bespoke web-based occupational health management system, improving efficiency, accuracy, and client service.

The new system centralises bookings, results, and reporting, while providing real-time access, workflow automation, and flexible, scalable functionality.

At a glance

Improved Operational Efficiency

The new web-based system eliminates reliance on spreadsheets and manual processes, streamlining booking, reporting, and information management. Saving time and reducing administrative workload.

Anywhere, Anytime Access

Staff can securely access the system from any location, at any time, enabling faster, more responsive support for clients and colleagues, even outside normal working hours.

Enhanced Accuracy and Workflow Control

Built-in dashboards and automated workflows ensure tasks are completed on time, by appropriately qualified personnel, minimising errors and enhancing service quality.

Stronger Client Service and Competitive Edge

The system’s flexibility and customisation options allow Abbott Toxicology to quickly adapt to client-specific needs, improving customer satisfaction and strengthening their position in a competitive market.

"The existing system was able to accommodate the booking of screening tests, but the results or certificates were being produced in Word and stored on a shared drive. There was no real possibility of extracting management information. We wanted to move towards a full health surveillance and case management system – something that we could build on to manage employer medical programmes, preventative health schemes, and drug and alcohol screening test collections."

Elaine T, Customer Relationship Manager, Abbott Toxicology

About Abbott Toxicology

Abbott Toxicology is a trusted provider of occupational health services, delivering workplace medicals, health surveillance, and drug and alcohol screening to organisations across a wide range of industries in the UK. With a strong focus on safety-critical sectors, we help businesses protect their workforce and maintain compliance with industry regulations.

The Challenge

Abbott Toxicology provides occupational health services, including workplace medicals and drug and alcohol screening, to organisations in safety-critical industries across the UK, but previously relied on manual processes and spreadsheets to manage bookings, client reporting, and programme feedback. Recognising the limitations of this approach and the need for greater efficiency, accuracy, and tailored client reporting, the company sought to implement a comprehensive, automated occupational health management system capable of handling bookings, lab result integration, and real-time management information.

The Solution

Abbott Toxicology partnered with One Beyond to develop a bespoke, web-based occupational health management system, featuring online booking and an XML feed for lab results. The system was built using Microsoft .Net, with an iterative, prototype-led approach that allowed requirements to evolve and ensured the final product met the company’s specific needs. Accessible securely from anywhere, the system is hosted and managed by One Beyond, removing the burden of technical support from Abbott Toxicology.

A closer look at features and benefits

Web-Based System: Secure, remote access from any location at any time

Centralised Data Management: One system for bookings, results, certificates, and management information.

Customisable Client Profiles: Capture and manage client-specific requirements at booking.

Role-Based Permissions: Ensures only appropriately qualified personnel are assigned to specific medical tasks.

Increased Efficiency: Reduced reliance on spreadsheets and manual processes, saving admin time and effort.

Positive Staff Experience: Intuitive, reliable system that reduces pressure and manual workload for employees.

Competitive Advantage: Differentiated service delivery that meets increasing client expectations and corporate standards.

"Before, we were very fragmented and disjointed in the way we handled everything. Now there is a proper workflow,” she continues. “For example, the system has a dashboard which alerts people when the next action is due – so we’re not relying on people to remember to do something. So, if someone is going out on site to perform screening, the right equipment will already be there. It also prevents wrong actions being taken, because we can see who has the right skills to perform a particular task"