Secure online portal replaces email and phone requests that took up to four days to complete.
Now clients can serve themselves quickly.
At a glance
Business Growth
Ark finds a powerful way to differentiate its services and support business growth
Self-service Portal
Self-service includes client access, visitor access and temporary badge grants
Multi-factor authentication
Multi-factor authentication via Microsoft Authenticator provides robust security
Responsive web app
Responsive web app with SQL Server storage is compliant with GDPR
Portal manages all
Portal will ultimately manage all client-facing activity, from quotes to support tickets
Nick B, Project Manager, Ark Data Centres
About Ark Data Centres
The Challenge
Ark is always looking to add value, differentiate services and grow the business. Requests from clients to change or update access would be submitted by email or phone, potentially taking up to four days to action. Ark wanted to offer a secure online portal. This would allow clients to serve themselves and activate independently-approved access changes within just a few hours.
Our Solution
A closer look at features and benefits
System is hosted on Ark’s Azure environment
Ark can set a client’s access to areas – and define security requirements
Clients can grant and remove access for their own users – and report lost or stolen passes.
Plans for portal to be used for all day-to-day interactions with clients
One Beyond praised for “positive and proactive mindset”
