At a glance

Warranty management system

New warranty management system improves service to dealers and their customers

Online claim submissions

WarrantyLogix comes with weekend support and online claim submissions

Personal touch to customers

Dealers can provide a personal touch to customers 24/7 – an advantage over competitors

New functionality

New functionality can be added to keep pace with the needs of the market

Performance, security and resilience

Hosting on Azure cloud will deliver performance, security and resilience

"Having the ability to adapt and bring new functionality online is vital to our ability to keep pace with the needs of the market and emerging opportunities."

John W, Operations Director, Autoguard Warranties

About Autoguard Warranties

Autoguard Warranties is a multi-award-winning, used-vehicle warranty provider, serving around 6,000 dealers. More than 2,000 users access its warranty system every day.

The Challenge

Autoguard Warranties aims to be the first choice for dealers registering warranties for customers with pre-owned vehicles. This requires an easy and seamless experience for the 200-300 units being registered per month as well as a swift and accurate claims process. But the company’s original warranty management system lacked flexibility and reporting. It had become “archaic and clunky” – and was holding back the business.

Our Solution

One Beyond created WarrantyLogix, a tailored solution using Microsoft technologies. It provides weekend support for dealers, a personal touch not offered by competitors. Meanwhile, online claim submissions and management allows dealers to serve themselves 24/7, while also supporting customers who may have questions. Hosting on Azure cloud will boost performance, security and resilience.

A closer look at features and benefits

Enhanced experience makes dealers’ lives easier

System supports bulk collections, pay monthly options, and the bulk payments of claims

Teams benefit from reporting and forecasting

Dedicated One Beyond developer works on-site to support the system and complex business logic

Move to Azure will enable faster deployment for new features and functionality

"On top of the ability to give dealers a great experience – which is key to them continuing with us – it lets us run the business day to day, and manage it more closely through advanced reporting and forecasting. We can now project where we’ll be in six, 12 or 12 months..."