Application Support
Optimise your systems – so your business runs at its best
Boost system performance
We can support your applications – even if we didn’t build them – so they deliver the performance your users need. We’ll keep everything updated, lifting the burden off your IT team.
Resolve issues, fast
Our dedicated helpdesk can resolve any issues quickly to ensure stability. We’ll use proactive monitoring tools and work to an agreed Service Level Agreement (SLA).
Strengthen security
We’ll apply timely security patches to protect your applications against new and existing threats. Our team will also ensure data integrity and user privacy, providing peace of mind.
Maximise ROI
You can get more value and functionality from your software, throughout its lifecycle. We can keep it aligned and integrated with the latest technologies.
Our Application Support services can include:
Professional helpdesk
Updates and upgrades
Security patching
Bug diagnosis and fixes
Proactive monitoring
Performance optimisation
Meaningful SLAs
Clear escalation process
Contingency planning
Just a thought: Is it time for a new app?
Sometimes it’s more cost-effective to retire an outdated application that just can’t give you the features and performance you need. We can create a bespoke web app replacement for you – so you can make the most of new opportunities.
Relax – you’re in safe hands
Our experienced helpdesk team can ensure you’re on top of essential maintenance, bug fixes and change requests. By carrying out regular health checks, we can ensure your systems are working at their best – so your employees can access the services they need.
"Their communication and documentation throughout the project was clear and understandable. They were completely transparent with the solution they created, which meant handover to our internal teams was simple."
Boyan S.
Head of Delivery, British Gas Connected Homes
Maxis GBN
MAXIS GBN overhauled its OneClient portal with user-friendly dashboards, drill-down filters, and full application support. They also launched a Wellness Intelligence Tool to help employers assess the global impact of healthier employee behaviors.